Technical Support

`Your Digital Support – Centralized, Transparent, Available Anytime`

Customer satisfaction is BRESSNER’s top priority. That’s why we rely on a modern, digital support process through our customer portal.

Submit your support requests directly via the portal, track your tickets in real time, and communicate with our support team in one centralized place.

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`Get Support Started Easily`

Start your support request quickly and effortlessly through our customer portal. Create a ticket in just a few steps, track its status in real time, and stay in direct contact with our support team at all times – all in one centralized and transparent place.

Create a Ticket

Frequently Asked Questions About the Customer Portal

How do I create a support ticket?

You can create a new support ticket at any time via our customer portal. Alternatively, simply click on “Create a Ticket” and enter the relevant information regarding your request. Please provide a detailed description of the issue (“defective” is not a sufficient description).

How can I check the status of my ticket?

In the customer portal, you can access all your open and completed tickets at any time. You can view the current status and stay up to date with all updates from our support team.

Do I need a customer account for support?

Registration is required to use the customer portal. If you have submitted a request via “Create a Ticket,” you can simply reply to the support emails.

How quickly will my request be handled?

Our support team responds to all requests as quickly as possible during service hours. In most cases, you will receive an initial response within 48 hours. The exact response time depends on the nature and complexity of your request.

Can I access my previous support requests?

Yes, the customer portal provides a complete overview of all your past tickets, including their history and all related communication.

Can I close tickets myself?

Yes, you can mark a ticket as closed in the customer portal.

Can I reopen or continue working on closed tickets?

Yes, you can reply to a closed ticket, as long as it concerns the same issue.

What can I do if the customer portal is not available?

If the BRESSNER customer portal is unavailable, you can contact us via email or by phone at +49 8142 47284-44.

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