FonComfort Dynamic Routing

FonComfort Dynamic Routing

  • Phone Plugin for Skype for Business
  • Dynamic call routing module
  • for different routing scenarious (e.g. manager/assistant
  • or round robin calls to different company sites based on opening hours)

Description

FonComfort expands Skype® for Business with essential telephony features

The FonComfort suite extends Microsoft® Skype® for Business with many essential telephony features such as call pickup, group call, individual second call handling, busy on busy, concatenated call forwarding as well as hot keys for quick selection. Thus, FonComfort complements Skype® for Business with many features that are already familiar from the classic telecommunication environment.

The FonComfort suite provides the world’s largest flexibility in customer requirements for Skype® for Business telephony functions, with a pure client or server solution as well as a combination of these two. The current releases of the FonComfort suite are waiting for you with numerous new features. These include, amongst others, a call extension to a 3-person conference while forwarding as well as an improved search while transferring, by listing the most frequently used contacts. Direct connection to specific contact channels and new function buttons allow a much simpler switching within a single application.

Specifically designed for customers’ needs

Over 200 customer installations have been implemented worldwide. As an important reference customer, Bressner Technology cites the EUROVIA company, which represents the entire value chain in the transport industry with a nationwide market presence. EUROVIA has already successfully implemented the FonComfort Add-on from Bressner for years. The technical director at EUROVIA commented: “In the course of the introduction of Microsoft® Skype® for Business, we have noticed that it is much too static for phoning and has a very limited range of functions.

That is why we have searched for a software that expands this functionality accordingly and adapts itself better to the needs of the users. We miss the features of Skype® for Business, which are standard with common telephone systems. We have looked at several solutions in addition to the FonComfort solution from Bressner Technology, however, they were too static. What we liked most about FonComfort was the overview of the groups – Microsoft® Skype® for Business without expansions is only a visual representation.

Very important for our employees are the pickup function and the uncomplicated forwarding of conversations, which is very well implemented in FonComfort. FonComfort has now been deployed at all major sites (approximately 50) and is used and appreciated by approximately 1,000 employees.”

Dynamically forward your calls with Dynamic Routing

The Dynamic Routing feature of the Foncomfort Server makes it possible to dynamically forward calls to Skype® for Business Contacts to other Skype® for Business contacts.
Technically, there is no limit to the number of dynamic routing contacts.
The Skype® for Business contacts to be used must be created as Skype® for Business users and, if they are to be directly accessible on the telephone network, must be enterprise voice enabled. The associated active directory users can be disabled. Technically, each dynamic routing contact is implemented as an UCMA application endpoint.

Additional information

Weight 8 kg
Dimensions 45 × 20 × 12 cm

Highlights

  • Dynamic call routing depending on database entries
  • Query the destination request either via LDAP or via SQL
  • No technical limit of the number of dynamic routing contacts

Art.Nr.: 21928

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