FonComfort™ Telephony Suite
The FonComfort™ and adds4b™ telephony suite expands the classic Microsoft Skype for Business with additional features. Be more comfortable using your softphone!
› Who uses FonComfort?
- Manage all configurations with Team Manager/QuickLink
- Set up automatic call forwarding
- Easily forward incoming calls (with or without consultative call) to your supervisor or colleague

- Easily forward all calls to your assistant
- Automatically alert callers that you are busy or in another call
- Stay available for your colleagues or family by setting up exceptions
- Put unwanted callers on a black list

- Quick setup with our smart installation wizard
- Change Skype settings for other users by using a simple graphic interface
- Automatically make changes by using the powerful FonComfort Power Shell tool

- Easily pick up your colleagues’ calls
- Use hot keys for quick dialing and calling
- Forward calls to your next free colleague (with or without consultative call)

› What are the contents of the suite?

› What are the main functions?
Call PickUp
- Easily pick up your colleagues’ call with one click
- Picking up group calls is also possible

Busy-on-Busy
- If the called person is currently on the phone, the caller gets an optical and audible signal
- Individual setup possible

Team Manager
- Easily setup call forwarding for your manager or colleagues by using the QuickLink dashboard
- Forward calls from your manager to your phone with just one click

Hot keys
- Pick or hang up calls comfortably with one hot key
- Select and quick dial phone numbers from any application

Dynamic routing
The Dynamic routing can be optionally enabled on the FonComfort™ service. Dynamic routing uses SQL user-programmable logic to direct calls to the desired destinations.
Some application examples:
- Area code-based routing
- ANI-routing to the appropriate person in charge
- Table-controlled routing based on schedule of staff on-duty
- Overlay routing in addition to Skype for Business/Lync™ routing (e.g. special manager / call scenarios)
- Presence-based routing available for the first employee
- Customer status or segment-based routing
- Time-based routing is possible via SQL

Central administration
- Second call handling, call forwarding and edit presence of other people via settings
- Administration via GUI or PowerShell

› What do I get with each package?
Function | FonComfort Lite | FonComfort Server | FonComfort Professional | FonComfort QuickLink |
---|---|---|---|---|
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Central configuration of additional functions | ✓ | ✓ | ✓ | |
Busy-on-Busy (set individually for each user) | ✓ | ✓ | ✓ | |
Busy-on-Busy with exceptions | ✓ | ✓ | ✓ | |
Second call redirect (set individually for each user) | ✓ | ✓ | ✓ | ✓ |
Blind Call Pickup (fast Pickup of longest ringing call) | ✓ | ✓ | ✓ | |
Group Pickup (Pickup a call for a member of the group) | ✓ | ✓ | ✓ | |
Specific Call Pickup | ✓ | ✓ | ✓ | |
Pickup groups from AD | ✓ | ✓ | ✓ | |
Support of AD-Forests | ✓ | ✓ | ✓ | |
Dual forking / parallel calls (SimulRing) | ✓ | ✓ | ✓ | |
Dual forking (can be restricted to internal calls only) | ✓ | ✓ | ✓ | |
Dynamic routing (option with costs, routing database, e.g. area code-based, time-controlled etc.) | ✓ | ✓ | ✓ | |
Call forwarding for response groups | ✓ | ✓ | ✓ | |
Call forwarding with exceptions | ✓ | ✓ | ||
Display ringing status in the client | ✓ | ✓ | ✓ | |
Specific Call Pickup with caller info display | ✓ | |||
Quick transfer with or without consultation | ✓ | ✓ | ✓ | |
Hot keys for faster call handling | ✓ | ✓ | ✓ | |
Direct dial of selected phone numbers with hot key | ✓ | ✓ | ||
Caller history (option with costs) | ✓ | |||
CRM pops up with a known caller | ✓ | ✓ | ||
Suppress second calls when you are already dialing a number | ✓ | ✓ | ||
Transfer with or without consultative call | ✓ | ✓ | ||
Ongoing calls can be expanded to a three-person conference | ✓ | ✓ | ||
Make calls on behalf of others | ✓ | |||
One click call management | ✓ | |||
Redial last contact | ✓ | |||
Manager/admin functions | ✓ | |||
Change settings for others (e.g. forwading, presence, etc.) | ✓ | ✓ | ||
Advanced presence information (e.g. caller info, forwarding) | ✓ | |||
Return call lists (also for team) | ✓ | |||
User definable Pickup group ring tone | ✓ | |||
User definable GUI pop up toasts set to users preference | ✓ | ✓ | ||
DTMF dialing after setting up the connection | ✓ |