FonComfort™ Telephony Suite
The FonComfort™ telephony suite expands the classic Skype for Business or Microsoft Lync™ with additional features. Be more comfortable using your softphone!
› Who uses FonComfort?
- Manage all configurations with Team Manager/QuickLink
- Set up automatic call forwarding
- Easily forward incoming calls (with or without consultative call) to your supervisor or colleague
- Easily forward all calls to your assistant
- Automatically alert callers that you are busy or in another call
- Stay available for your colleagues or family by setting up exceptions
- Put unwanted callers on a black list
- Quick setup with our smart installation wizard
- Change Skype settings for other users by using a simple graphic interface
- Automatically make changes by using the powerful FonComfort Power Shell tool
- Easily pick up your colleagues’ calls
- Use hot keys for quick dialing and calling
- Forward calls to your next free colleague (with or without consultative call)
› What are the contents of the suite?
› What are the main functions?
Call PickUp
- Easily pick up your colleagues’ call with one click
- Picking up group calls is also possible
Busy-on-Busy
- If the called person is currently on the phone, the caller gets an optical and audible signal
- Individual setup possible
Team Manager
- Easily setup call forwarding for your manager or colleagues by using the QuickLink dashboard
- Forward calls from your manager to your phone with just one click
Hot keys
- Pick or hang up calls comfortably with one hot key
- Select and quick dial phone numbers from any application
Dynamic routing
The Dynamic routing can be optionally enabled on the FonComfort™ service. Dynamic routing uses SQL user-programmable logic to direct calls to the desired destinations.
Some application examples:
- Area code-based routing
- ANI-routing to the appropriate person in charge
- Table-controlled routing based on schedule of staff on-duty
- Overlay routing in addition to Skype for Business/Lync™ routing (e.g. special manager / call scenarios)
- Presence-based routing available for the first employee
- Customer status or segment-based routing
- Time-based routing is possible via SQL
Central administration
- Second call handling, call forwarding and edit presence of other people via settings
- Administration via GUI or PowerShell
› What do I get with each package?
| Function | FonComfort Lite | FonComfort Server | FonComfort Professional | FonComfort QuickLink |
|---|---|---|---|---|
 |
 |
|
 |
|
| Central configuration of additional functions | ✓ | ✓ | ✓ | |
| Busy-on-Busy (set individually for each user) | ✓ | ✓ | ✓ | |
| Busy-on-Busy with exceptions | ✓ | ✓ | ✓ | |
| Second call redirect (set individually for each user) | ✓ | ✓ | ✓ | ✓ |
| Blind Call Pickup (fast Pickup of longest ringing call) | ✓ | ✓ | ✓ | |
| Group Pickup (Pickup a call for a member of the group) | ✓ | ✓ | ✓ | |
| Specific Call Pickup | ✓ | ✓ | ✓ | |
| Pickup groups from AD | ✓ | ✓ | ✓ | |
| Support of AD-Forests | ✓ | ✓ | ✓ | |
| Dual forking / parallel calls (SimulRing) | ✓ | ✓ | ✓ | |
| Dual forking (can be restricted to internal calls only) | ✓ | ✓ | ✓ | |
| Dynamic routing (option with costs, routing database, e.g. area code-based, time-controlled etc.) | ✓ | ✓ | ✓ | |
| Call forwarding for response groups | ✓ | ✓ | ✓ | |
| Call forwarding with exceptions | ✓ | ✓ | ||
| Display ringing status in the client | ✓ | ✓ | ✓ | |
| Specific Call Pickup with caller info display | ✓ | |||
| Quick transfer with or without consultation | ✓ | ✓ | ✓ | |
| Hot keys for faster call handling | ✓ | ✓ | ✓ | |
| Direct dial of selected phone numbers with hot key | ✓ | ✓ | ||
| Caller history (option with costs) | ✓ | |||
| CRM pops up with a known caller | ✓ | ✓ | ||
| Suppress second calls when you are already dialing a number | ✓ | ✓ | ||
| Transfer with or without consultative call | ✓ | ✓ | ||
| Ongoing calls can be expanded to a three-person conference | ✓ | ✓ | ||
| Make calls on behalf of others | ✓ | |||
| One click call management | ✓ | |||
| Redial last contact | ✓ | |||
| Manager/admin functions | ✓ | |||
| Change settings for others (e.g. forwading, presence, etc.) | ✓ | ✓ | ||
| Advanced presence information (e.g. caller info, forwarding) | ✓ | |||
| Return call lists (also for team) | ✓ | |||
| User definable Pickup group ring tone | ✓ | |||
| User definable GUI pop up toasts set to users preference | ✓ | ✓ | ||
| DTMF dialing after setting up the connection | ✓ |
