FonComfort telephony suite2019-05-15T16:46:44+02:00

FonComfort™ Telephony Suite

The FonComfort™ and adds4b™ telephony suite expands the classic Microsoft Skype for Business with additional features. Be more comfortable using your softphone!

Free Demo
› Who uses FonComfort?
› What are the contents of the suite?
› What are the main functions?
› What do I get with each package?
› All product packages

› Who uses FonComfort?

  • Manage all configurations with Team Manager/QuickLink
  • Set up automatic call forwarding
  • Easily forward incoming calls (with or without consultative call) to your supervisor or colleague
FonComfort User Secretaries
  • Easily forward all calls to your assistant
  • Automatically alert callers that you are busy or in another call
  • Stay available for your colleagues or family by setting up exceptions
  • Put unwanted callers on a black list
FonComfort User Management
  • Quick setup with our smart installation wizard
  • Change Skype settings for other users by using a simple graphic interface
  • Automatically make changes by using the powerful FonComfort Power Shell tool
FonComfort User Admins und Supports
  • Easily pick up your colleagues’ calls
  • Use hot keys for quick dialing and calling
  • Forward calls to your next free colleague (with or without consultative call)
FonComfort User Sales, Purchase and many more

› What are the contents of the suite?

FonComfort diagram

› What are the main functions?

Call PickUp

  • Easily pick up your colleagues’ call with one click
  • Picking up group calls is also possible


  • If the called person is currently on the phone, the caller gets an optical and audible signal
  • Individual setup possible

Team Manager

  • Easily setup call forwarding for your manager or colleagues by using the QuickLink dashboard
  • Forward calls from your manager to your phone with just one click
Team Manager

Hot keys

  • Pick or hang up calls comfortably with one hot key
  • Select and quick dial phone numbers from any application
Hot keys

Dynamic routing

The Dynamic routing can be optionally enabled on the FonComfort™ service. Dynamic routing uses SQL user-programmable logic to direct calls to the desired destinations.
Some application examples:

  • Area code-based routing
  • ANI-routing to the appropriate person in charge
  • Table-controlled routing based on schedule of staff on-duty
  • Overlay routing in addition to Skype for Business/Lync™ routing (e.g. special manager / call scenarios)
  • Presence-based routing available for the first employee
  • Customer status or segment-based routing
  • Time-based routing is possible via SQL
Dynamic routing

Central administration

  • Second call handling, call forwarding and edit presence of other people via settings
  • Administration via GUI or PowerShell
Central Administration
Watch our product introduction
Watch FonComfort product video

› What do I get with each package?

Function FonComfort Lite FonComfort Server FonComfort Professional FonComfort QuickLink
FonComfort Lite Logo
FonComfort Server Settings Logo
FonComfort Professional Logo
QuickLink Team Manager Logo
Central configuration of additional functions
Busy-on-Busy (set individually for each user)
Busy-on-Busy with exceptions
Second call redirect (set individually for each user)
Blind Call Pickup (fast Pickup of longest ringing call)
Group Pickup (Pickup a call for a member of the group)
Specific Call Pickup
Pickup groups from AD
Support of AD-Forests
Dual forking / parallel calls (SimulRing)
Dual forking (can be restricted to internal calls only)
Dynamic routing (option with costs, routing database, e.g. area code-based, time-controlled etc.)
Call forwarding for response groups
Call forwarding with exceptions
Display ringing status in the client
Specific Call Pickup with caller info display
Quick transfer with or without consultation
Hot keys for faster call handling
Direct dial of selected phone numbers with hot key
Caller history (option with costs)
CRM pops up with a known caller
Suppress second calls when you are already dialing a number
Transfer with or without consultative call
Ongoing calls can be expanded to a three-person conference
Make calls on behalf of others
One click call management
Redial last contact
Manager/admin functions
Change settings for others (e.g. forwading, presence, etc.)
Advanced presence information (e.g. caller info, forwarding)
Return call lists (also for team)
User definable Pickup group ring tone
User definable GUI pop up toasts set to users preference
DTMF dialing after setting up the connection

All product packages

Active Filters:


  • Foncomfort Server: Telefonie Add-on für Skype for Business

    FonComfort Server

    • Phone Plugin for Skype for Business
    • Server version (without client)
    • AD synchronisation
    • Central administration via GUI, Powershell
    • Functions independent form Skype for Business terminal devices
    • Call pickup, Busy on Busy, call forwarding, etc.
    Get your Quote

    excl. 19% VAT

    zzgl. Versandkosten

  • adds4b - Smart Routing: Team Admin Dashboard

    adds4b™ Smart Routing

    • Forwarding wizard for Skype for Business
    • Enables forwarding to various rules such as
    • presence status, time, date or caller number
    Get your Quote

    excl. 19% VAT

    zzgl. Versandkosten

  • Foncomfort Pro: Telefonie Add-on für Skype for Business

    FonComfort Professional

    • Quick and comfortable 1-click call handling features
    • Server client version
    • Less Pop-Up windows
    • FonComfort call controll window
    • Integrated Busylight support
    • Makes it easy to use Skype® for Business like a PBX
    Get your Quote

    excl. 19% VAT

    zzgl. Versandkosten

  • adds4b - pro: Team Dashboard für Skype for Business adds4b - pro: Telefonie Dashboard für Skype for Business

    adds4b™ – pro

    • Manager/assistant and team dashboard for assistants and frequent callers
    • Quick and comfortable 1-click call handling
    • Manage team members and delegates for others
    • Enhanced presence information & integrated contact search
    • Automatic contact synchronization
    Get your Quote

    excl. 19% VAT

    zzgl. Versandkosten

  • adds4b - basic: Client Fenster adds4b - basic: Telefonie Client-only Version für Skype for Business

    adds4b™ – basic

    • Phone client for Skype for Business
    • For Office 365 and on-prem
    • Replaces Skype for Business call monitor
    • Efficient call handling
    • Client-only solution, no server needed
    • Including Busylight signaling
    Get your Quote

    excl. 19% VAT

    zzgl. Versandkosten